METI: Ministry of Employment, Trade and Industry.
1. Nova's way of soliciting students was EXTREMELY MALICIOUS,"-METI
2. METI ordered Nova Corp to suspend part of its business for LYING
to consumers about its services when soliciting students.-METI
3. Nova VIOLATED THE LAW aimed at protecting consumers in fields
such as education, beauty services and arranged marriages.-METI
4. "NOVA engaged in ILLEGAL ACTS, with the top management at its head
office authorizing the irregularities,"-METI
5. "The company even compiled a manual advising staff about how to
respond to claims by students."-METI
6. Students were not able to take lessons at a school or time of
their choosing, even though Nova claims when soliciting new students
that customers can book language lessons "anytime and anywhere."-METI
7. Nova staff encouraged people to enroll during what they claimed
was a campaign period in which new subscribers would be exempted from
entrance fees. But it was found that Nova did not charge new students
admission fees anyway throughout the year.-METI
8. Nova provided students with false accounts on its cancellation
policy. It also imposed high cancellation costs on students.-METI
9. METI ordered Nova to report complaints from customers about its
sales and contracts to the ministry every three months for two years.
10. The ministry said it will slap an additional measure on the
company to improve its business if necessary.-METI
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This was written by Bob Sixpence and was originally posted on Nova Teachers United, an online Yahoo group. It is being reprinted here courtesy of the author.
Original post: http://groups.yahoo.com/group/novateachersunited/message/34509
